Our client a IT Services Company is looking to hire IT Support Specialist. 

Responsibilities

• Provide desktop support for hardware and software issues, both remotely and onsite.
• Diagnose and resolve technical problems related to desktop systems and peripherals.
• Assist users with operating systems, including Mac, Linux, and Windows.
• Support audio and video conferencing setups and troubleshoot related issues.
• Manage IT assets and maintain accurate inventory records.
• Collaborate with team members to ensure timely resolution of support requests.
• Document support processes and maintain knowledge base articles.
• Stay updated with ITIL processes and best practices.

Requirements

• Prior experience in desktop support or related field
• In-depth knowledge of desktop hardware and software systems
• Excellent written and verbal communication skills
• Proficient in computer operating systems such as Mac, Linux, and Windows
• Exceptional time-management and multitasking abilities
• Remote support and onsite support
• Strong problem-solving and interpersonal skills
• Having experience in Outlook/office 365.
• Audio and Video conference support
• IT asset management experience
• Good knowledge on ITIL Process
• Experience: Between 2 Years to 3 Years